I worked very closely with Joe on the Insurance project. He joined the project at a very tricky time – we were part way through a design phase with very tight timescales, working with a new supplier who was still getting to know the requirements whilst also trying to adapt to wholesale changes to the project governance process which were being rolled-out across the organisation.
In addition he was replacing a QA Lead who had only just started to get up to speed before being moved off the project, and so there was a real need for someone to take control and a big expectation on Joe to hit the ground running.
Joe did exactly this. He took full ownership of the QA function, quickly building working relationships within the team whilst also demonstrating leadership qualities which resulted in him rapidly becoming a trusted expert on the project. Specifically he added value by managing:
The quality of project artefacts and development work – Joe took the time to really understand the complex requirements so that he was able to assess risks, priorities and later defects to ensure that efforts were concentrated in the right place throughout the project.
The use of best practice techniques – Joe showed excelled influencing skills to roll-out new processes (risk assessment workshops, QA status reports etc), always demonstrating the value that they added in order to justify the resource investment required.
The QA element of the project plan – Joe took ownership of planning out the QA cycles down to individual task level, as well as managing the offshore QA resource to ensure that they were tracking to this plan.
Overall Joe had an extremely positive impact on the project – he managed to find a really good balance between ensuring that correct process was followed whilst also being pragmatic, working collaboratively with people and listening to different perspectives in order to ensure that the project could meet both time and quality measures.
He also went beyond his job description on a number of occasions to help the project keep moving (specifically when the project manager was away he took the lead in daily meetings), and this was a real measure of his character and attitude towards supporting the team.